Career Marketing Tools Agreement

​

Making a purchase from Tales From HR Ltd. (“the Company”) serves as an acknowledgment that you have read, understood, and accepted the terms of this agreement.

 

EXPECTATIONS 

• The client agrees to participate fully in the information-gathering process for creating career documents.

• The Company will not be responsible for missed deadlines if the client is late in providing information or does not approve of work in a timely manner at any stage of the process.

• The client must review all career documents for accuracy (including errors and missing or incomplete content) and respond by email with any changes or corrections (or approval to finalize) within two days of receipt of the draft documents. Changes required must remain in the agreed scope of work, and if significant changes are required, such as a change in the focus of the documents, additional charges will apply. 

 

REVISIONS AND EDITS

The client agrees that they are entitled to revisions to documents as follows:

• Cover Letter Crafting: no more than two full rounds of revisions 

• Resume Crafting: no more than 4 full rounds of revisions 

 

TIMELINES AND DOCUMENT FINALIZATION:

• Unless other arrangements are made, document drafts are provided within five business days from when the client information is received. This includes information from the Resume/CV Questionnaire or information received via e-mail or consultation.

• Rush services are available for an additional fee.

• If documents have not been finalized 14 days from the date of the client receiving a draft and reminder e-mail, the documents will be considered complete, and the client will forfeit the rights to any services not used. 

 

PAYMENT AND REFUND POLICIES

• Full payment is required before any work on client projects begins. The products and/or services purchased from the Company are designed, and customized for each client. As such, they are considered a set of creative products and services and are non-refundable.

• The invoiced fee is based on information provided to the Company. All additional services beyond the initial scope of work and after the project is finalized will be billed on a per-hour basis. Payment to the Company is due in full before services are rendered.

• An administrative fee of 20% will be deducted from the total fee paid if a refund is requested before receiving a Resume Questionnaire or a scheduled consultation with a Career Architect

• The Company reserves the right to refuse service, terminate a client relationship, or otherwise cancel orders.

 

CLIENT ASSURANCE OF ACCURACY OF INFORMATION PROVIDED:

• The Company is not responsible for errors on client originals or errors after proofreading and approval by the client.

• Client represents and warrants that he or she owns or otherwise controls all rights to the content supplied to the Company; that the content is accurate; that he/she is authorized to use the content supplied and that the Company is indemnified for all claims resulting from content supplied by the client. 

• Information gathered from the client during the document creation process will be kept confidential. The Company does however reserve the right to submit fictionalized resumes for contest, award, and publication purposes.

 

INDEMNIFICATION:

• All services will be completed in a timely manner, subject to acts of God, equipment failure, or other circumstances beyond the control of the Company.

• The Company is not responsible for technical difficulties related to receiving or transmitting information, including, but not limited to, file compatibility issues or email difficulties.

• The Company cannot make any guarantees as to the results, including financial or other gains, of the documents and services provided. The Client agrees to indemnify and hold harmless The Company, its related parties and affiliates from any and all claims, losses or demands.

 

By remitting payment for services, you acknowledge and accept these Terms and Conditions in their entirety.